FAQ

Why Shop Euphorium®.BUZZ?

No muss. No Fuss. Even couch potatoes can buy really cool stuff online.

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Prompt Shipping

In most cases you can expect to receive your product within 4 days of ordering. 3-5 Day Express Shipping – Including AK & HI

 

Customer Support & Inquiries

Shoot us an email at support@euphorium.buzz. Our support team is online 9 – 5 PST Monday through Friday. Emails sent on the weekend will be responded to on the next business day.

 

Damaged Products

Euphorium insures that all products shipped arrive in one piece. If your order arrives damaged. Please send a damage request to support@euphorium.buzz and we will issue you a replacement.

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To help ease your mind, we offer hassle free returns.

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Easy Returns & Exchanges

Euphorium offers free exchanges on any of our products, and does accept returns for unused products in their original packaging (shipping not included in the refund). If you change your mind about your piece, contact support@euphorium.buzz and we will issue you an RA number and help you with the return label

 

Manufacturing Defects

We offer many products with manufacturing warranties. If there’s ever a problem, contact support@euphorium.buzz and we will either replace it, or put you in contact with the Manufacturer.

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​SHIPPING QUESTIONS

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How long does it take for my order to process?
Once your order has been placed, you will receive an email confirming the order was received. An additional email with tracking information will be sent out separately (within 24-72 hours depending on order time of day) as soon as the product has left the warehouse. Once processed at the warehouse, orders typically ship within 2-3 business days. Exceptions include: after holiday weekends, peak/busy influx of orders, stock outs, or delivery address issues.

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Where is my package?
Orders normally take to 2-3 business days to process. If you order on a weekend (mid-EOD Friday -- Sunday) or a holiday, your order will be processed starting the next business day since our warehouse/shipments are closed over the weekend.

 

Has my package shipped?
Once your order has been shipped, you will receive a shipment confirmation email with your tracking number included inside. If it has been over 4-5 business days and you have yet to receive a shipment confirmation email with your tracking number, please check your spam folder or contact us at support@euphorium.buzz  with your order number.

I want to cancel but my order has already shipped?

If an order has already been shipped out and is currently in transit, the order cannot be canceled. Once you receive the item, you can return it to back to us.

 

Do you ship internationally?
Yes,

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Do you offer overnight shipping?
We do not offer overnight or expedited shipping.

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Do you offer faster shipping?
No. We do not offer overnight or expedited shipping.

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How long does it take to ship my item?
We ship all items priority 3-5 day delivery. Depending on where you live (AK, Hawaii, PR) it can take 6 days for your items to arrive.

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My tracking number hasn't been updated!
It can take anywhere from 24-48 hours for a tracking number to go live. It usually depends on when the mail carrier receives and scans it the first time. Weather and other factors can delay updates from time to time!

 

Do you require a signature on delivery?
We require signature conformation on all orders to prevent fraud, theft, and to help investigation processes.

 

 

ACCOUNT QUESTIONS

My shipping address was entered incorrectly. Can I change it?
If you notice your shipping address was entered incorrectly, please write support immediately with the updated/correct version. We can change shipping addresses within two hours of placing the order.

 

My email address has changed. Can I fix it?
Of course! Write us at support@euphorium.buzz  and we can help you out.

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How can I cancel an order?
Euphorium offers a full refund on orders that have been canceled before they have been fulfilled in our warehouse. To cancel an order, you must reach out to Euphorium via email (support@euphorium.buzz ). Generally, an order will be locked and unable to be canceled after 2 hours of purchase.

An order cannot be canceled once it is in transit; you must wait for the package to arrive and make a Return or Exchange.

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